If you’re new to working with information development consultants, these FAQs may answer some of your initial questions.
What sets RIGHTWriters apart from other professional writing services companies?
All consultants are professional writers and developers, who are educated and trained as writers, all with 10-25 years of experience writing and developing content for a wide range of companies in various industries.
How do you begin a writing engagement?
We meet with content owners and stakeholders to identify needs and conduct an Audience and Task Analysis to determine the best approach for developing the content. We also review the existing library to see what information can be leveraged, enhanced, or merged with new material.
Are processes important in what you do?
Yes, definitely. We specialize in setting up processes that are both repeatable and scalable, and we incorporate automation where possible to increase consistency and standardization, and reduce development costs.
Do you provide any tools to help clients maintain their content following the engagement with RIGHTWriters?
Yes, we have a Template Toolkit that expedites developing information in Microsoft Word. It provides a custom toolbar on the Word ribbon that simplifies the process of applying styles in Word. It enables even non-writers to create effective documents.
How do you approach projects that require a variety of skill sets?
We match the requirements of the project with the skill set of the consultants; in some cases, it requires that we use a variety of skills, such as graphic designers, instructional designers, and marketing communications professionals.
How do your services supplement the products and services of the companies you work with?
The information products are often the initial window into the products and services of a company, so it’s important that you hire the right skill sets to develop the information products. This is what users and other companies see, so it’s critical that everything from the content to the packaging have a professional look and convey the correct message.
Do you prefer to work with certain sizes of projects or clients/companies?
No, we work with clients of all sizes, from small startups to Fortune 500 companies, and build relationships with the goal of becoming a trusted partner.
What industries do you work with?
We work within any and all industries, from retail to aviation. Our consultants have many years of experience in software development, banking and financial, and IT industries.
What does a typical user guide cost?
It’s difficult to provide a cost range without knowing the requirements. Many variables are considered when estimating a project, such as the complexity of the product or service, whether screen captures or other graphics are required, availability of source material, the target audience, intended delivery platform, project schedule and milestones.
These are typical requirements that we gather during the project estimating process. We use the requirements for your project plus our experience with other similar projects to provide time and cost estimates.
Could you design a logo for my company?
Yes. Our graphic designers specialize in corporate identity and branding, and can design logos plus other images that define your company and your products or services. They can also establish a custom color palette for your deliverables.