RIGHTWriters Helps Edelman Public Relations Train Personnel Better

Chicago-based Edelman is the world’s leading independent public relations firm, with more than 3,500 employees in 51 offices worldwide. RIGHTWriters developed a seven-volume set of customized PeopleSoft Training and Reference Guides for back-office personnel. To meet an aggressive delivery schedule, RWI staffed the project with seasoned writers experienced with Enterprise Resource Planning (ERP) applications.

The remote development team included instructional designers and technical writers, a project manager, tools and templates expert, graphic designer, and editor. To expedite development, our team developed Microsoft Word templates to automate formatting. In less than 5 months, RIGHTWriters developed more than 1,600 pages of original content using design specifications, remote access to the application, and limited communication with Subject Matter Experts.

InComm Communicates with Customers and Employees More Effectively

Interactive Communications International, Inc. (InComm) is the industry leading marketer and distributor of stored-value gift and prepaid products. The company generates billions in retail sales of prepaid products and its strategic partners include Fortune 500 companies such as Apple, AT&T, Best Buy, Sprint, Staples, T-Mobile, Target, and Walmart. RIGHTWriters developed product user guides and technical documentation in hard copy versions, as well as Wiki, and documented enterprise-wide standards for product documents.

Our team also built a documentation toolkit, a suite of Microsoft Word templates and starter files used by a range of personnel who develop internal and customer-facing documents. And we developed a new hire guide for IT personnel by collaborating with the company’s IT and HR departments. Now new hires get up to speed quickly and InComm has cut costs by improving employee retention. We also produced a series of quarterly newsletters for the IT Strategic Initiatives group that improved intra-departmental communication and facilitated interaction among development teams.

Better Training Materials Help Lockheed Martin Fly through Training

Lockheed Martin Aeronautics Company is known for building the finest military aircraft in the world. RIGHTWriters provided editing, standards, template, and process services for the Canadian Air Force CC 130J transport plane program. Our team worked closely with Lockheed Martin instructors to develop support materials for Canadian Forces personnel to assist with CC-130J transport training. These materials included source selection for maintenance training devices, training courseware, and specifications for furnishing the Training Centre. Deliverables included Statements of Work (SOWs), specifications for all the selected elements, quoting instructions, and evaluation criteria.

To expedite document development, we developed templates for two departments, wrote template instructions, and conducted training on using the templates. RIGHTWriters provided crucial efficiencies and support that enabled the team to meet very aggressive project milestones for the CC-130J transport training program. As a result, Lockheed Martin met the program’s deadlines, avoided extra costs and delayed payments, and maintained customer goodwill.

VSoft and Citibank Secure Documentation Standards with RIGHTWriters

A provider of banking and payment solutions to financial institutions worldwide, VSoft Corporation outsourced its professional writing services to RIGHTWriters from the company’s inception in 1995 until July 2007 when it brought these services in-house. Working closely with the company founders, we developed VSoft’s first product user guide, helping establish content and format standards, as well as Microsoft Word templates. We were instrumental in helping the company secure business with Citibank using marketing and technical materials that showcased VSoft’s products.

During our 12-year service tenure, RIGHTWriters assembled project teams and placed writers on site as needed and delivered high-quality solutions on aggressive schedules to meet the needs of VSoft’s growing customer base. Our seasoned team of technical and marketing writers, usability consultants, graphic designers, and template developers provided a wide array of professional services.

NCR Canada Ramps Up its Documentation with RIGHTWriters

As a result of a referral from VSoft Corporation, RIGHTWriters provided staff augmentation services to the Image and Item Processing division of NCR in Waterloo, Canada. NCR is a global technology company delivering solutions and comprehensive support services for the retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries.

Our virtual team developed a library of product documentation and training guides, including online help for a new product. We worked within the structure of the NCR corporate publications standards, using NCR’s FrameMaker templates and adhering to the published style guide. To manage project requirements and ensure effective communication, the project manager and the lead writer made several visits to the development facility in Waterloo.

MCIC Vermont

MCIC Vermont is a mid-sized company that develops software for tracking and managing medical insurance claims. Its clients include large national hospitals, serving administrators, attorneys, and administrative personnel. The company contacted RIGHTWriters about updating the existing documentation for the Claims Maintenance system to include its new software release. Our team single-sourced the updates by creating a base user guide in Microsoft Word along with an online WebHelp system which was developed using RoboHelp.

The WebHelp featured an index and full search capability. The Help system’s expandable design and online deployment reduced the need for paper and overhead, because online content is easily updated. The context-sensitive Help provides software support to the users where they need it and when they need it, further reducing the need for paper and excessive time spent looking for information.

Beverage Company Bottles More Efficiency with RIGHTWriters

RIGHTWriters partnered with a large beverage company on various projects, including updates to the online “Help” features for several project management software modules. Our team updated the FrameMaker source files and converted them to online Help using WebWorks. Now the company can more easily and efficiently track and manage projects using the most up-to-date tools. And project managers who travel extensively can access those tools via the Web—no need to load large software files onto their laptops.

Bank Saves Time and Money with Help from RIGHTWriters

RIGHTWriters edged out other companies to develop a suite of six instructor-led training courses designed to educate consumers on various aspects of financial planning. The curriculum included instructor and participant guides with classroom exercises and handouts for six modules. Our instructional designers worked closely with bank subject matter experts to create customized Microsoft Word templates and a page layout that included instructor cues. This solution saved the client time and money by eliminating a costly publishing step in the production process.

Home Improvement Retailer Builds Improved Documentation

RIGHTWriters provided personnel for a number of key projects at a large home improvement specialty retailer, including human resource and warehouse distribution projects. Our team added content to the training course that teaches store managers and assistant store managers how to hire quality associates. We also developed instructional documents that show HR and warehouse managers how to use a software tool to track issues discussed during “town hall” or “all hands” meetings, and implement changes to resolve the issues.

RIGHTWriters created numerous training documents for the company’s warehouse distribution division. These documents provided training for product processing and distribution procedures for the company’s warehouses, and included leader and participant guides, PowerPoint presentations, and job aids for different warehouse procedures. The results were measurable improvements in the efficiency and accuracy of procedures performed at the deployment centers.